Guest Refund

Guest Refund Policy for YarsaRooms.com

At YarsaRooms.com, we strive to ensure a seamless and satisfactory experience for all our users. Our Guest Refund Policy is designed to provide clarity and assurance regarding cancellations and refunds, akin to the commitment upheld by platforms.

  1. Cancellation by Guest:

    • Guests may cancel their booking, subject to the cancellation policy set by the host.
    • The cancellation policy dictates the timeframe and conditions under which cancellations are permitted and any associated penalties or fees.
    • Guests are encouraged to review the cancellation policy outlined by the host before confirming their booking.

  2. Refunds:

    • Refunds for cancellations are subject to the cancellation policy specified by the host at the time of booking.
    • If a guest is eligible for a refund based on the host's cancellation policy, the refund amount will be determined according to the terms outlined therein.
    • Refunds, if applicable, will be processed promptly in accordance with the host's cancellation policy and our refund processing timelines.

  3. Extenuating Circumstances:

    • In exceptional cases where guests are unable to fulfill their booking due to unforeseen circumstances beyond their control, such as natural disasters or serious illness, we may consider providing refunds outside of the host's cancellation policy.
    • Guests must provide valid documentation or evidence supporting their claim of extenuating circumstances to be eligible for consideration under this policy.
    • Decisions regarding refunds in extenuating circumstances will be made at our discretion, taking into account the circumstances and evidence provided by the guest.

  4. Dispute Resolution:

    • In the event of disputes between guests and hosts regarding cancellations or refunds, we encourage both parties to communicate openly and attempt to reach an amicable resolution.
    • If disputes cannot be resolved directly between the parties, guests may escalate the matter to our customer support team for assistance in facilitating a resolution.

  5. Guest Responsibilities:

    • Guests are responsible for familiarizing themselves with the cancellation policy set by the host before confirming their booking.
    • Guests must adhere to the cancellation policy and any associated terms and conditions specified by the host.

  6. Modification of Policy:

    • We reserve the right to modify our Guest Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

  7. Contact Us:

    • If guests have any questions or concerns regarding our Guest Refund Policy or require assistance with a cancellation or refund, they are encouraged to contact our customer support team for prompt assistance.

By utilizing YarsaRooms.com, guests acknowledge and agree to abide by our Guest Refund Policy and any associated terms and conditions outlined herein.